Client Acquisition Supervisor
Alexandra Lozano Immigration Law PLLC · Los Angeles, California, US
Overview We are seeking a Client Acquisition Supervisor to oversee the client onboarding process and manage the daily operations of our front office.
Job description
Overview We are seeking a Client Acquisition Supervisor to oversee the client onboarding process and manage the daily operations of our front office. In this leadership role, you will supervise a team of Concierge Intake Specialists, ensuring an exceptional, efficient, and compassionate client experience from first contact through case onboarding. This role combines team leadership, process improvement, and strategic oversight, making it critical to the success of our firm’s client engagement and intake functions. You will act as a bridge between potential clients, our intake team, and legal professionals, driving performance while maintaining the welcoming, organized, and mission-driven culture of our office. This role will be an on-site position with travel as needed. Key Responsibilities: Team Management & Leadership: - Supervise, train, and mentor the Concierge Intake Specialist team. - Travel as needed to Micro Offices, Main Offices throughout the U.S. and LATAM. Travel up to 50%. Predominantly based onsite within the role’s dedicated region, Midwest or East Coast. - Set performance goals, monitor KPIs, and provide regular coaching and performance reviews. - Ensure team member...