Coordinator, Application Support

Job description

Position Title: Coordinator, Application Support Job Description: POSITION TITLE: Coordinator, Application Support STATUS: Full Time DEPARTMENT: Enterprise Applications DIVISION: Information Technology CLASSIFICATION: Non-exempt UNION: TOSSC-AFT Local 604 REPORTS TO: Director, Enterprise Applications PLACEMENT: Grade 111 HIRING RANGE: $27.33 - $28.97 hourly Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The student population at the college is diverse in ethnicity, gender, language, age, and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff. POSITION SUMMARY: This position coordinates support and serves as the primary liaison between the Enterprise Applications team and the Technology Support and Media Services (TSMS) team. The role is intentionally embedded within both teams, building strong working relationships, facilitating communication, and advocating for the needs and priorities of each. Responsibilities include triaging, resolving, or escalating service tickets for college systems, including Ellucian Colleague,...