Onboarding Manager

Job description

The Customer Experience team plays a critical role in ensuring our clients successfully adopt and realize value from the PERSUIT platform. Through thoughtful onboarding and strong stakeholder engagement, the team helps legal departments launch programs that transform how they work with outside counsel. The Role: We are looking for an experienced and driven Onboarding Manager to join our team. In this role, you will lead the onboarding of enterprise clients to the PERSUIT platform, working closely with senior legal and operations stakeholders to ensure a smooth, successful implementation. You will manage complex onboarding projects, guide clients through change management and platform adoption, and partner with cross-functional teams to deliver an exceptional onboarding experience. As we continue to scale, you will also play an important role in refining our onboarding strategy, processes, and playbooks. This role is ideal for someone who enjoys managing complex projects, building trusted relationships with senior stakeholders, and helping organizations adopt new technology and ways of working. Key Responsibilities: Client Onboarding Leadership: Own and manage onboarding for multipl...