Lead, Performance and Monitoring

Job description

WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We’re embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people’s lives. The Opportunity: As the Lead, Performance and Monitoring you will be focused on owning and uplifting the organisation’s performance and monitoring capability across Technology Services. You will establish how service performance is measured, reported, and interpreted - transforming manual, reactive reporting into automated, near real‑time insights that inform strategic planning and decision making. Working within a highly regulated environment, you will ensure performance reporting is accurate, audit‑ready, and genuinely useful. You’ll define and govern key service metrics (KPIs, SLAs, OLAs, KRIs, RTO/RPO), strengthen monitoring and observability practices, and enable clearer visibility of service health, risk, and outcomes. Acting as a trusted partner to service and technology stakeholders, you will turn complex operational data into meaningful insights, support governance forums with high‑qual...