Customer Support Specialist

Job description

Calling all call center specialists! We have availability for YOU at our call center! Mahoney Environmental, a 70+ year-old successful, expanding service business, is a national leader in the collection and recycling of restaurant cooking waste materials. Our customers range from independent restaurants to national chains and food processing facilities. Bilingual in Spanish is preferred but not required. HYBRID 3 days in office, 2 days WFH Work schedule: Monday through Friday 10:00 am- 6:30 pm Starting rate: $22.55 an hour: What you'll do: - Professionally handle 50-60 inbound calls for multiple lines of service. - Assist and resolve customer requests and inquiries. - Maintain and retain existing customers with an opportunity to grow the business. - Assist with data entry, reports, and other assignments to support our sales team. - Follow procedures for technical issues, multiple requests, as well as procedures for safety and environmental issues. - Create work order requests and email proper groups based on priority issues. - Occasionally make outbound calls on leads, create appointments for sales and follow-up on priority customer service concerns. - Other duties as assigned. Wha...