Customer Success Associate - Enablement & Adoption

Job description

As an Enablement & Adoption Associate within the Employee Success team, you will support the execution of cross-functional Go-to-Market (GTM) strategies to promote product adoption, engagement, and impact across JPMorganChase. You will assist in developing enablement and adoption frameworks, collaborate with stakeholders, and help ensure our products and experiences deliver value to employees. Job Responsibilities: - Support the implementation of GTM enablement and adoption strategies to encourage product engagement and retention, helping employees become informed and prepared to adopt new solutions - Assist in coordinating GTM initiatives by working with Product, HR, Change, Marketing, Communications, and Analytics teams to help deliver launch plans and integrated employee experiences - Gather employee insights, market trends, and feedback, and help translate them into actionable recommendations for GTM and adoption activities under the guidance of the Enablement and Adoption Lead - Help craft and maintain enablement assets and tools to support rollout and adoption - Monitor adoption and assist in analyzing performance data to support recommendations for iteration and improvement...