Field Service Technician - Toronto, Ontario, Canada

Job description

Field Service Technician - Toronto, Ontario, Canada Department: Service - Field Service: Employment Type: Permanent - Full Time Location: Canada/Ontario: Reporting To: David Pedrosa: Compensation: $24.12 - $36.18 / hour Description: Work Schedule: Wednesday to Sunday shift As a Field Service Technician, you are the face of GLORY. As a member of the GLORY Field Service team, you will be empowered to:· Directly manage all aspects of customer service and care with our clients · Independently troubleshoot and repair a variety of high-speed cash-handling equipment, including, currency counters/wrappers, coin sorters, cash recyclers, teller cash dispensers and point of sale (POS) equipment· Track and manage parts/tools· Stay abreast of changes in technical and functional elements of GLORY equipment Key Responsibilities: · Ensure overall customer satisfaction· Diagnose system problems and make repairs· Keep customer apprised of progress during maintenance or a down system situation· Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance· Any other job responsibilities as assigned within...