Customer Service Advisor

Job description

At Monkhouse ‘service is everything’ and your job will be to service our customers to a high standard. We are currently a team of 14 and we are growing rapidly. During our peak season our team expands to 40 to ensure we provide the best service to our customers. Practically, this means handling inbound telephone orders and enquiries, responding to customer emails, and proactively updating customers on order delays. What skills do I need: Experience in using Microsoft Outlook and Excel. Excellent attention to detail. Well organised with excellent time management skills. Ability to deal with inbound & outbound telephone calls. Ability to prioritise workload. Professional and enthusiastic manner. Able to work calmly under pressure. What personal attributes do I need Excellent verbal and written communication skills A 'can do' attitude: Always striving to improve and upskill A team player: Ability to adapt and take on other responsibilities when necessary An eye for detail when inputting data What are my hours: We have two vacancies to fill. Our first vacancy is a full-time position at 40 hours per week from 08.30am to 5.00pm Monday to Friday. Weekend availability is only required duri...