Concierge

Job description

Santa Barbara Cottage Hospital seeks a Concierge for their Customer Care department responsible for promoting an overall culture of safety, service excellence and authentic hospitality by providing concierge services to our guests. Serves as a greeter, screener, and navigator to those attempting to enter the hospital and a conduit for patients to the admitting staff or the relevant service line. Contributes to the guest experience by helping create and/or working within service enhancement programs such as Benefactor/Special Guest, The Little Cottages, Sleep Room Program, Loan Out Program, etc. This is not an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform any job, with related instruction given by their supervisor, subject to reasonable accommodation. All job qualifications listed indicate the minimum level necessary to perform this job proficiently. Education: - As owner of the guest experience, provides hospitality and general information to guests in the lobbies, waiting rooms, and all public areas of the hospital. Promotes service excellence and quality concierge services by assisting guests with any non- clinical needs...