Manager Call Center Operations

Job description

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited Clubs has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with over 130 country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited Clubs ! Job Summary: The ClubLine Manager is responsible for leading the daily operations, performance, and continuous improvement of the ClubLine Contact Center. This role ensures the delivery of a high‑touch, consistent, and efficient Member experience across all communication channels (voice, eMail, digital) while meeting established service level agreements (SLAs), quality standards, and business objectives. The Manager provides leadership to two supervisors and up to 20 representati...