Customer Service Representative

Job description

Compensation: $19.50 Schedule: Monday-Friday 9:30am-6pm: ESSENTIAL FUNCTIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities: - Responds professionally and timely to inquiries, issues, and concerns of Holman’s customers. - Addresses carrier concerns; completes action items; resolves issues within policy and state guidelines. - Investigate any errors in the inbound (IB) and outbound (OB) process that lead to inaccuracies; find the root cause and take the initiative to correct. - Captures revenue for special requests and for daily activities based on the rates established for the customer. - Generates various reports as necessary for account status tracking purposes. - Maintains electronic customer files in accordance with record retention requirements. - Reliable attendance at scheduled shifts. - Performs all duties in conformance with appropriate safety and security standards. - Performs all other duties as assigned or needed. POSITION QUALIFICATIONS: Core Competencies: - Attendance...