IT Technical Support Specialist

Job description

Overview In this position you will be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware/software, and related infrastructure. Act as Tier I and II support to end users on a daily basis when required. Responsible for first-level day-to-day onsite support of users and systems (regulated and non-regulated). Ensure hardware, operating systems, software, and related procedures adhere to organization's values. Responsibilities: - Provides end-user desktop, laptop, phone, and software support - Imagines and deploys computer equipment - Manages and creates user accounts - Manages and creates employee security badges - Works with network administrators and application support staff to ensure user management, customer service, and proper troubleshooting - Keeps desktop OS and desktop software up to date - Coordinates printer setup and repairs - Contacts vendors and contractors as needed. Manage the repair process of those vendors - Assists with end-user device security functions that may include anti-virus and malware protection - Assists in infrastructure projects that may include, but are not limited to: VoIP deployments, net...