Service Management Office & Support Lead

Job description

Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions. What you’ll be doing: As our Service Management Office & Support Lead, you will be responsible for leading the strategic direction and day-to-day operations of the Service Management Office and managing strategic third-party vendors. You will ensure the delivery of high-quality IT services that align with business objectives while maintaining operational excellence and continuous improvement across all service management functions. Key Responsibilities…: You’ll be great in this role if you have… We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to): When everyone is included, everyone wins We’re all individuals. And we love that. That’s why we encourage a...