APR Technical Lead

Job description

Overview DecisionPoint seeks an APR Technical Lead to oversee Tier 2 Advanced Problem Resolution operations supporting the USPTO Office of the Chief Information Officer (OCIO) Service Desk Operations Division (SDOD). This position is responsible for overall project management of complex, multi-task Tier 2 IT support operations within a large federal enterprise environment. The APR Technical Lead ensures advanced troubleshooting, root cause analysis, escalation management, workforce coordination, SLA compliance, and continuous operational improvement across specialized technical support functions. Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid. *Please Note: This requisition is contingent upon contract award.* Duties & Responsibilities: - Responsible for overall project management of complex, multi-task Tier 2 IT support operations. - Plan, organize, and manage groups of employees engaged in various advanced technical duties. - Provide administrative and technical direction to personnel and work without supervision. - Coordinate approved contract activities and ensure that all services m...