Customer Service Associate

Job description

Requirements: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. - Receives and monitors inbound orders from customers - Accurately keys customer orders into Sage and ensuring all details are correct and match the customer’s PO in accuracy and completeness - Maintain detailed and organized records of customer orders - Initiates and coordinates requests for new part number set up (as applies) - Initiates and coordinates pricing requests (as applies) - Handles updates to the order per the customer request (quantity change, date change, ship to, etc) - Answer inbound calls - Provide a high level of service to our customers - Additional duties as assigned - High School Diploma or equivalent required - Minimum 2 years of experience relating to customer service - Typing speed and accuracy - Intermediate level knowledge MS Office Products to include Excel, Word and Outlook; experience using Sage x3 or SAP, SAP4Hana and EDI are a plus. - Strong attention to detail with a hig...