Part Time Overnight Front Desk Agent

Job description

Company Description From our dazzling location in the heart of Miami, we offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Front Desk team as a Front Desk Agent at Hyde Midtown, Miami. Job Description: Job Purpose: Under the general guidance of the Front Office Manager, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program. Duties & Functions: - Actively welcome, greet, and check guests in - Inform guests with a savvy knowledge of the hotel, its services, the city, and local ‘happenings’ - Ensure all requests are dealt with accurately and they receive the appropriate service, attention, and follow up - Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservations, walk ins, VIP guests, groups, etc. - Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account...