Regional Lead - End User Support

Job description

Our purpose Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in About the Role: The End User Support Regional Lead is responsible for leading a team of end user service engineers within the IT Outsourcing group to ensure best practice support methodology is practiced, technical experience leveraged, and customer outcomes are delivered driving high levels of customer satisfaction Please note, to be successful in this role, you must be an AU Citizen AND living in Newcastle or Gosford, NSW as we require the eligible candidate to obtain Baseline security clearance What you’ll do: As End User Support Regional Lead, you will be accountable for, but not limited to: - This role will be the single point of contact for all EUS related issues and escalations for all stakeholders - Ensure all escalations are addressed with effective communication back to the relevant stakeholder and associated parties - emerging relevant technologies and the possible application of these technologies to the client base and Datacom. - Assist in Problem Management when required delegating as appropriate....