Lead, Customer Success

Job description

Job Functions and Responsibilities The primary role of the Lead of Customer Success is to build and lead a team of CSMs and representatives. They are responsible for hiring, training, and managing the team to ensure they are delivering excellent customer service and meeting key performance indicators (KPIs). Additionally, they work closely with other departments, such as sales and marketing, to develop strategies to improve customer satisfaction and retention. A Lead of Customer Success should have a strong background in customer service and management. They should have excellent communication and leadership skills, as well as the ability to analyze data and develop strategies based on customer insights. Additionally, they should have experience working with cross-functional teams and be able to collaborate effectively with other departments. The Lead of Customer Success will manage a team responsible for developing account strategies (growth, expansion) and develop the skills to deliver strategic value to our customers. The team is also responsible for building long-term, strategic business relationships that will lead to increased revenue growth, revenue retention and increase cu...