Reservations Manager
IHG · US
The Reservations Manager serves as a key leader within the Revenue Management function, acting on behalf of the Director of Revenue Management and providing...
Job description
The Reservations Manager serves as a key leader within the Revenue Management function, acting on behalf of the Director of Revenue Management and providing strategic oversight of the day-to-day operations of the Reservations and Communications teams. This role partners closely with the Director of Revenue Management to prepare and analyze weekly, monthly, and annual reports, while also leading departmental scheduling, talent development, hiring, coaching, performance management, and disciplinary actions as needed to drive operational excellence and team effectiveness. Essential Functions: · Implement and communicate revenue initiatives across hotels in partnership with global and regional commercial stakeholders. · Provide insights and feedback to global and regional revenue leadership to ensure continuous improvement of tools and programs. · Collaborate with cross-functional partners to resolve system, process, and operational issues. · Resolve complex group and transient reservation issues, guest escalations, and system discrepancies with a focus on guest satisfaction and revenue protection. · Conduct regular audits of group reservations to ensure data integrity, proper rate loa...