Deputy Service Manager

Job description

Deputy Service Manager – Stepping-Stones-Services Reports to: Service Manager: Direct Reports: Support Workers Reports to: Service Manager Hours: 40 Hours – Full Time (including on-call as required) Rate of Pay: £14.50 per hour (Potentiially converted to a salaried rate of £30,160 Job Purpose: The Deputy Service Manager is the operational lead within the service, working directly under and alongside the Service Manager to ensure full regulatory compliance, high-quality person-centred support, and effective team performance. The role is accountable for the day-to-day management, governance, and quality assurance of the service. The Deputy Service Manager acts as the Service Manager in their absence and is responsible for ensuring that: This is a leadership and management role, not a senior support worker position. - CQC compliance standards are met and maintained - Documentation and care records are audit-ready at all times - Staff are supervised, competent and performance managed - Incidents, safeguarding and risk are robustly reported - Quality of life outcomes for supported individuals are actively promoted and evidenced Key Responsibilities: 1. Leadership & Operational Managemen...