Customer Support Specialist

Job description

Job Description Reporting to the Head of Support Desk Operations, the Customer Support Specialist will provide support for University Libraries reservable spaces. This position provides effective professional support via phone, email, in person, and via other University Libraries systems. This role requires consistent collaboration between the Customer Support specialists and internal and external teams and patrons. As a member of the Support Desk team, the Customer Support Specialist will provide support functionality through basic troubleshooting, sharing knowledge articles, and escalating IT issues. Providing continuous customer support is one of the most important aspects of this role. By scheduling and readying university classrooms and spaces for use, this role builds bridges between the library and those using our spaces. The successful candidate for this position must be committed to providing support in a public, higher education setting while being able to manage multiple priorities. Required Qualifications: -Basic experience using Microsoft Office or similar workplace software applications -Experience communicating with a diverse customer base in a support role via phone...