Product Analyst, Customer Experience

Job description

Product Analyst, Customer Experience Vancouver, BC,: Salary Range: $52,000 - $70,000/yr: Working directly with our Commercial Software team, we’re looking for an experienced Product Analyst to assist in innovation and client requests. You are a proactive problem solver, who can juggle multiple projects and timelines simultaneously. Organized is an understatement. You love working with people and know how to identify and drive the outcomes they need. About the Role: - You will drive innovation by designing and wireframing new product features and functionalities that enhance the user experience. - You will collaborate closely with back-end and front-end developers - You will work directly with users to gather requirements, define feature scopes, and ensure seamless execution of product updates. - You will interact with clients though phone or email and champion great customer service in a fast-paced environment - You will train, support, monitor client engagement and execute strategies to further develop existing client relationships. - You will resolve issues by making timely, quality decisions or escalations. - You will implement configuration changes to support client’s business...