Assistant Manager - Front Office

Job description

Job Description The Asst. Front Office Manager is responsible for managing and supervising the daily duty shifts and providing support to senior management in the department's front and back office operations. The Asst. Front Office Manager is responsible for ensuring the consistent delivery and quality of guest service and immediately addressing and resolving guest challenges and feedback. The Asst. Front Office Manager must maintain consistent lobby and front desk presence while ensuring all staff are performing in accordance with our company standards. Ensure staff is being recognized and praised for positive performance Conduct systems training (Opera, Go Concierge, Patron, VIP Tickets and HotSOS) along with Forbes 5-Star/AAA 5-Diamond/Consortia service training to all new hires; - Extensive knowledge of Property Management System - Extensive knowledge of Wynn|Encore Las Vegas room types and amenities - Comprehensive knowledge of Wynn|Encore Las Vegas property offerings, locations, amenities and services provided - Acts as a liaison between guests and all other Property Departments - Resolve guest challenges and special requests within limits of authority and empowerment and in...