Treasury Management Customer Service Specialist I
Simmons Bank · Little Rock, Arkansas, US
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.
Job description
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Position Summary: The Treasury Management Customer Service Specialist I focuses on providing exceptional, expert-level support to internal business partners & clients regarding Treasury Management (TM) & Business Banking (BB) products and services, requiring strong technical skills, communication, and problem-solving abilities. Duties and Responsibilities: - Responding to inquiries through the Treasury Management and Business Banking call queue, internal email communication & secure message channel(s) - Resolving technical issues and providing resolutions to internal business partners and/or clients - Educating customers on Treasury Management & Business Banking products and services. - Ensuring a high level of customer satisfaction & experience. Product Knowledge: - Maintaining a strong understanding of all Treasury Management & Business Banking products and services. - Staying up to date on all TM and BB product & service changes - Being able to explain complex concepts in a clear and concise manner (verbally and written). - Ident...