Product Coordinator – MarTech Platforms & Governance

Job description

The Product Coordinator – MarTech Platforms & Governance plays a critical role in supporting the operational scale and governance of the organization’s multi-tenant MarTech ecosystem. This role is responsible for managing intake processes, coordinating user access and recertification, and enforcing platform governance across a suite of MarTech solutions, including Adobe Experience Cloud and Adobe Experience Platform. Partnering closely with Product Management leadership (including the Senior Product Manager), Solutions Architecture (including the Solutions Director), and the Director of MarTech Strategy & Operations, this role drives consistency, transparency, and operational efficiency across internal & external stakeholders (domestic & international). Key Responsibilities: - Own and manage centralized intake process for MarTech requests, ensuring completeness, proper categorization, and routing. - Serve as the central coordination point for MarTech intake and issue escalations, including logging, triaging, prioritizing, and routing requests and issues to Product, Architecture, or vendor teams, while ensuring visibility, tracking, and timely resolution. - Track and report on intak...