Director of Business Strategy Management

Job description

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description: The Customer Excellence Group (CEG) Strategy, Planning, and Operations (SPO) team at ServiceNow acts as the strategic engine for customer-facing teams. They drive cross-functional initiatives to improve execution, manage analytics and insights to guide leadership decisions, and optimize operational performance, growth, and retention. Our team is responsible for bridging the gap between high-level business strategy and the daily execution of customer success and services teams, often working on global or regional . What you get to do in this role: - Partner with...