Customer Service Supervisor

Job description

Overview Salary Range: $54,971-$87,343: Position Summary: The Customer Service Supervisor supports the daily operations of the customer service team to ensure timely, accurate, and high‑quality service for all clients. This role provides direct guidance to customer service representatives, assists with escalated issues, and helps maintain efficient workflows that support a positive customer experience. Responsibilities: Essential Duties and Responsibilities: The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required. - Lead, coach, and mentor a team of customer service representatives to deliver outstanding support to clients. - Serve as the primary point of contact for key clients, addressing their inquiries, concerns, and feedback in a timely and professional manner. - Provide regular feedback and assist team members with resolving customer inquiries and challenges. - Manage customer escalations by investigating issues and ensuring timely and satisfactory resolutions. - Provide coverage and handle customer accounts during team member absences to en...