Member Services Representative

Job description

You're the best at what you do. So are we. Imagine what we can achieve together! We are looking for innovative and dynamic professionals with a passion for exceptional service to join our Retail Banking financial centers as a Member Service Representative. What You’ll Do. The Member Services Representative (MSR) is the “face” and “personal connection” to our members in our Financial Centers. With a focus of making things easy, enjoyable and effective, the MSR brings a dynamic personality to ensure the delivery of exceptional member service through high levels of engaging communication, accuracy and efficiency while educating members on SECU products and services and making appropriate referrals. The MSR is the primary lobby leader/concierge in the Financial Center, actively coordinating the lobby traffic to include managing the appointment schedule and setting realistic wait-time expectations for walk-up members. MSRs also assist members through the Curbside channel, using this as an opportunity to promote SECU’s alternative channels of delivery and modeling self-service behaviors. They also ensure effective referral-based conversations occur that will benefit the member and the ov...