Claims Representative, Total Loss

Job description

This position is responsible for the handling of Auto Property Total Loss Claims in accordance with NJ Unfair Practices Act. The environment is fast paced with heavy phone work. Strong customer service, organizational, math, verbal, and written skills are required. The position requires patience and the ability to function professionally in adversarial situations. RESPONSIBILITIES: Claim Negotiation & Settlement: - Negotiate and communicate first- and third-party total loss settlements per company and state guidelines across multiple jurisdictions (NY, NJ, PA, MA, CT). - Review damage estimates to confirm vehicles are total losses. - Settle claims within individual authority; escalate or seek supervisor approval when appropriate. - Prepare payments to vehicle owners, banks, and lease companies. Documentation & Compliance: - Document all settlements and actions in the claim file system. - Maintain an effective diary system on pending files to ensure timely resolution. - Adhere to privacy guidelines, laws, and regulations pertaining to claims handling. Customer Communication: - Keep insureds and claimants updated on claim status and emerging issues. - Act as an intermediary between t...