Client Service Associate

Job description

About this role Client Experience Management (CEM) at BlackRock is responsible for delivering an exceptional, end‑to‑end client experience. The team acts as the central point of contact between the local client business and global functional teams across the firm, aligning client service needs with BlackRock’s capabilities. CEM supports clients throughout their full lifecycle, ensuring the service model evolves with client expectations, regulatory requirements, and industry trends. In addition, CEM provides internal consultancy on service matters and plays a key role in managing operational risk and complexity. Client Service Officers (CSOs) build deep, trusted relationships with clients and serve as their dedicated servicing partner. Working with complex institutional clients, CSOs bring a strong understanding of BlackRock’s platform, operating model, and service capabilities to deliver a consistently high‑quality client experience. Our aim is to make service so simple that it becomes a source of alpha. The Opportunity: The CEM Eastern Europe, Germany & Austria (EEGA) team is looking for a new team member to join them in the Frankfurt office. The EEGA team consists of six Client S...