Customer Service Representative

Job description

Job DetailsJob Location: PHOENIX PAPER WICKLIFFE LLC - Wickliffe, KY 42087Position Type: Full TimeJob Shift: DayPhoenix Paper Wickliffe LLC is searching for qualified candidates to assume the role of Customer Service Representative. Summary: The right candidate will be one who excels at building relationships and thrives in a team-oriented environment. This role serves as a key liaison between our valued customers and internal teams including Sales, Production Planning, Logistics, and Quality. The Customer Service Representative will ensure exceptional service by processing customer orders, resolving issues, and communicating proactively, fostering trusted, long-term relationships and delivering on our customer-first commitment. This is a salaried, exempt position and, therefore, is considered exempt from overtime. Key responsibilities of the Customer Service Representative position include, but are not limited to, the following: Serve as the voice of the customer within Phoenix Paper by providing responsive, knowledgeable, and personalized service. Build and maintain strong, positive relationships with customers and internal teams to support seamless order fulfillment. Record, org...