Assoc Product Complaints Specialist

Job description

Job Summary The Assoc Product Complaints Specialist role is responsible for executing all aspects of product complaint management, investigation, and servicing requests. They also provide light support and guidance to stakeholders on additional quality activities related to complaints. Job Description: MAJOR RESPONSIBILITIES: Log, investigate, and close complaints in the complaint system in a timely manner following established complaint handling procedures and ensuring adherence to Medline’s standards and regulatory requirements Conduct thorough product investigations with guidance using techniques such as sample performance testing, image evaluation, historical data analysis, trend review, production/inspection record review, vendor correspondence, and other relevant methods Analyze investigation findings to identify root cause and trends, draft clear and concise investigation summaries based on results Process complaint resolutions, including drafting closing responses to complainants, issuing credits/replacements, making recommendations, and coordinating servicing needs Support divisional QA, product management, and other stakeholders by providing assistance on quality activiti...