Five9 Administrator

Job description

Five9 Administrator Job Description: Internet Brands is seeking an experienced Five9 Administrator to manage and enhance our contact center and telecommunications environment. This role is responsible for administering the Five9 platform, supporting other telephony systems (voice and video), implementing solutions for business continuity, and integrating telephony for new acquisitions. The ideal candidate combines deep Five9 expertise with strong VoIP/AV/network knowledge and practical automation skills. Key Responsibilities Include: - Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. - Troubleshoot and resolve Five9, telephony, and agent issues; coordinate vendor escalations as needed. - Design, implement, and support telephony solutions to meet business objectives and continuity requirements. - Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.). - Monitor system performance (network traffic, capacity, security) and recommend optimizations. - Develop and maintain disaster recovery and contingency plans for voice services. - Manage telecom vendor re...