IT Support Specialist

Job description

Description Job Purpose: Skorpios Technologies, Inc. is seeking an IT Support Specialist to provide day-to-day technical support to employees across office and manufacturing environments. This role is responsible for troubleshooting hardware and software issues, supporting end users, and ensuring reliable operation of IT systems. This is an excellent opportunity for someone early in their IT career or with a few years of experience who is looking to grow in a hands-on, fast-paced environment. Responsibilities: · Provide first-line technical support for desktops, laptops, mobile devices, and peripherals · Respond to and resolve help desk tickets in a timely and professional manner · Set up and configure new user accounts, hardware, and software · Install, upgrade, and troubleshoot Windows and Mac operating systems · Support Microsoft 365 applications (Outlook, Teams, OneDrive, etc.) · Assist with basic network troubleshooting (connectivity, printers, Wi-Fi issues) · Maintain accurate documentation of issues, resolutions, and system configurations · Support onboarding and offboarding of employees (equipment setup, access provisioning) · Escalate more complex issues to senior IT staff...