Part Time Student Loan Call Center Representative

Job description

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals. Job Summary: Under supervision, contacts student loan borrowers throughout loan lifecycle to discuss their ability to repay their student loans and offer options for keeping or bringing the loan current. Essential Duties and Responsibilities: - Makes outbound calls to students and references to counsel them on options to manage student loans and to keep/bring loans to a current status through payment, forbearance or deferment. - Communicates with borrowers by telephone, mail and/or email to inform them of their responsibilities and the consequences of default. - Receives predictive telephone dialer system transfers and handles them within required measures. - Maintains clear, concise and accurate documentation of borrower accounts, including all contact made and received. - Maintains current and accurate knowledge of laws and regulations affecting the repayment of student loans, including the conse...