Powersports Service Administrator - RideNow Georgetown

Job description

RideNow Powersports - Georgetown is looking for a Powersports Service Administrator that will be responsible for maintaining the service schedule. Dispatching work to the correct technician with the correct skills to complete the job. What You’ll Do: - Schedule service appointments for repairs, maintenance, and recalls. - Be the first point of contact for customers—greet them warmly and guide them through the service process. - Accurately document customer concerns and vehicle issues on repair orders for Motorcycles, ATVs, UTVs, and Personal Watercraft. - Communicate additional recommended work or service delays to the Service Manager and customers in a timely manner. - Educate customers on required or recommended services and provide clear cost estimates. - Promote additional services and current promotions. - Monitor repair progress to ensure timely and quality completion. - Keep customers updated on the status of their vehicle throughout the repair process. - Review completed work with the customer, answer questions, and ensure satisfaction. - Perform other related duties as needed. Qualifications: What We’re Looking For: - 3+ years of experience in a powersports or automotive d...