Customer and Trading Manager - Convenience

Job description

What you’ll be doing: - Working closely with a small team of managers to make sure the store runs like clockwork every day. - Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop. - Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely. - People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. - Where we have close knit networks of convenience stores it may mean that you need to help another store now and then. What makes a great customer & trading manager: - Previous line management responsibilities in a fast-paced, operational environment. - Provides brilliant customer service, and coaches a team to do the same. - Delivers KPI's or other performance indicators. - Can manage disciplinaries, performance issues or other similar employee relations issues. - Leads operations and comfortable doing this alone in the absence of more senior management. Essential Criteria: - A track record of delivering brilliant customer service and coaching colleagues to do the same....