Lead Experience Design Strategy

Job description

Requisition ID: 256066 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a Lead Experience Design Strategy, you will play an active role in the team focusing on creating and driving global best practice. You will be responsible for shaping future experiences, and mapping our end-to-end services and processes from the perspective of the customer, using design and research tools to map and design end to end experiences, connecting CX to long-term Canadian Banking client strategy, proactively collaborating with Channel and Product leaders, Marketing, and other key stakeholders to deliver great experiences that fuel market growth. Is this role right for you? In this role, you will: Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have: - Lead the design of end to end products, services, and experiences, including the internal processes, policies, and programs that enable seamless, customer centric outcomes. - Plan, lead, and apply customer research (qualitative and quantitative) to uncover deep human needs, behaviors, and pain points, translating insights into clear experience...