Senior Customer Success Manager

Job description

Position Overview As a Senior Customer Success Manager, you are a strategic partner to our customers and a key driver of long-term value realization. You operate at both operational and executive levels, ensuring our platform delivers measurable impact aligned with our clients’ risk and compliance objectives. You take ownership of complex customer environments, drive adoption, mitigate churn risk, and actively contribute to the continuous professionalization of our Customer Experience (CX) organization. Key Responsibilities: - Build and maintain executive-level relationships with key stakeholders. - Act as a trusted advisor on TPRM strategy, governance, and best practices. - Drive account growth through value realization, expansion opportunities, and customer advocacy - Lead complex implementations and onboarding trajects, ensuring structured project governance and timely delivery. - Define success plans, KPIs, and measurable outcomes with customers. - Proactively identify risks in adoption and intervene with data-driven strategies. - Deliver advanced training sessions and workshops tailored to customer maturity levels. - Provide guidance on optimizing workflows, compliance framewo...