Customer Support Specialist

Job description

Location We are hiring for this role to be based in the United States or Canada. This is a remote role unless you fall within the following parameters. If you live within approximately 50 miles of our San Mateo, CA or Provo, UT office, the position follows a hybrid schedule with in-office days on Mondays, Wednesdays, and Fridays. About the Role: GC AI is looking for a Support Specialist to join our Customer Experience team. You'll be the front line for our customers, owning inbound support requests and ensuring every interaction builds trust and confidence in the platform. Reporting to the Customer Operations Director, you'll work across the team to resolve issues quickly, write product-specific help content, and conduct live demos and troubleshooting sessions, all while helping scale our support operations as we grow. What You'll Do: - Own inbound customer support requests via Intercom and Front, resolving issues with speed and precision. - Troubleshoot product questions and technical issues, escalating to Engineering or Product when needed. - Write and maintain help content (articles, guides, FAQs) that answers customer questions about specific product features. - Conduct live de...