Support Service Coordinator

Job description

About BRAVAS At BRAVAS, we transform homes into extraordinary living experiences. As the nation’s #1 luxury technology integrator, we design and deliver premium solutions - lighting, shades, A/V, networking, home automation, and more, that make life effortless, beautiful, and connected. We partner with homeowners, architects, builders, and designers on some of the most spectacular homes in the country. And we’re growing. The Role: The National Support Service Coordinator serves as the first point of contact for our clients and plays a critical role in delivering exceptional service experiences. This position supports all Bravas locations by answering incoming service calls, engaging with clients to identify issues, creating and triaging service cases, and ensuring timely and appropriate escalation to Level 2 (Remote Support) or Level 3 (Field Services) as needed. Essential Duties and Responsibilities: - Serve as the first line of defense for all incoming service inquiries via phone, email, and text. - Communicate directly with clients to understand their needs and concerns, ensuring each interaction is handled with professionalism and care. - Create and manage service cases in NetS...