Supervisor, Inside Retention - Florida

Job description

Quick Snapshot For this role, we are looking for proven sales management / supervisory experience. The right candidate will have previous experience supervising a team of inside representatives who are retaining small and medium sized business customers. The candidate can expect to work in the office most of the time (near 100%). The office location for this position is: 499 South Gloster, Ste B2 – Tupelo, MS 38801 and all candidates should be able to commute to this location. I. Job Summary: Supervises the Florida Retention Desk. The Retention Desk consists of 11 Account Associates that take inbound cancellation request call activity. Manage the Florida Area's account retention program and assign retention responsibility to the appropriate Account Associate. II. Essential Duties and Responsibilities: - Work with Florida leadership to establish and or refine cancellation processes. These processes would include: Call Flow, MAS Cancellation Ticket Process, Communication protocol between Cancel Desk and Market Area’s. Tracking and reporting procedures, etc... - Establish and or refine Coaching and Training Protocol using RESPOND training as basis. This would include: Daily, Weekly, a...