Guest Service Lead

Job description

Company Description Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers. Job Description: We’re searching for an exceptional Guest Services Lead to help us launch and deliver a world class front of house and hospitality experience at the brand new Birmingham offices of a world renown auditor. In this hands on leadership role, you’ll oversee the full client journey—from ground floor welcome through to meeting room coordination, hospitality delivery and vending services. You’ll inspire and guide a high performing team to deliver consistently outstanding service, ensuring every client and guest enjoys a seamless, memorable experience. You’ll play a key role in the mobilisation of a brand new site which is due to open in Autumn, supporting recruitment, pre opening activity, change management for 2 existing team members and service design. Hours: 40 hours per week, shifts...