Driver Operations Manager

Job description

As the Driver Operations Manager, you will be in charge of growing and retaining our supply for our Germany operations. Quick wits, problem-solving and a team-first mentality will be critical to your success. This role is a unique opportunity to have a measurable impact on your market through the growth and optimization of the driver population on the Lalamove platform. This is a full-time role located in Berlin. A relocation package will be provided for the right candidate currently located elsewhere. What you’ll do: - Driver acquisition and onboarding : constantly maintain an over-supplying effort by keeping a healthy and efficient process for driver acquisition and onboarding. - Community & Retention Management: Drive and lead communications, training, online community, engagement activities, and multiple business initiatives to build trust & loyalty with our driver-partners across Germany. - Driver operations standards: identity, build and enforce Standard Operating Procedures and Policies to support the activity and solve or prevent issues. - Performance : constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improv...