Director, Portfolio Manager

Job description

The Director of Portfolio Management (Residential, Living) is responsible for the strategic oversight, performance, and optimization of a defined portfolio of MRI Software customers. This role owns portfolio-level outcomes including revenue retention, net expansion, churn mitigation, and customer health, ensuring predictable ARR performance and long-term client value. Operating as a senior business leader, the Director of Portfolio Management partners closely with Sales, Account Management, Renewals, Customer Success, Product, and Finance to define portfolio strategy, prioritize resources, and drive consistent execution across large and complex customer segments. Duties/Responsibilities: Portfolio Strategy & Revenue Ownership Own end-to-end performance of assigned customer portfolios, including gross and net retention, expansion, churn risk, and revenue predictability Define portfolio segmentation strategies based on ARR, growth potential, risk profile, industry vertical, and strategic importance Establish portfolio-level targets, success metrics, and performance benchmarks aligned to corporate objectives Drive executive-level accountability for portfolio outcomes through structure...