Senior IT Support Specialist

Job description

About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. We are seeking a skilled and customer-focused Senior IT Support Specialist to join our International IT team. Located in Switzerland, the successful candidate will provide advanced technical support to end-users, resolving escalated incidents, maintaining local IT systems, and assisting with project delivery. You will act as a key link between Lyra Schweiz End Users and specialist 3rd line/infrastructure teams in particular, and will also provide, when required, suppor...