Technical Quality Specialist - Effingham, IL

Job description

Job Description Technical Quality Specialist - Effingham, IL Job Summary: The Technical Quality Specialist is responsible for being the plants main point of contact directly with the key account customer. This position is the locations direct lines between sales, operations, purchasing, the key account and others as needed. This position reports to the Location Quality Manager. Job Description: - Main point of contact for key account customers directly overseeing product management - Communicate with customers under a quality agreement any deviations as defined in the agreement - Responsible for leading key account quality investigations and provide timely feedback - Write or approve validation procedures, route for approval to meet customer expectations before implementation - Develop an understanding of allowable tolerances and establish written procedures to ensure these are met based on facility validation information - Oversee management of change approval with customers on changes that directly impact their products from start to finish - Understand customer specifications and ensure they can be met per facility capabilities - Communicate product withdrawals and recalls to ke...