Customer Response Representative- Dallas, Texas

Job description

Customer Response Representative- Dallas, Texas Department: Service - Call Centre/Customer Service Employment Type: Permanent - Full Time Location: United States/Carrollton, TX: Reporting To: Help Desk Supervisor: Compensation: $19.35 / hour: Description: The Customer Response Representative provides remote technical support for cash recycling machines, assisting both end users and field technicians. This role involves diagnosing and resolving equipment issues, guiding users through proper machine operation, and supporting technicians in the field to ensure timely and effective problem resolution. Key Responsibilities: - Provide technical support via phone and email to end users and field technicians regarding cash recycling machine functionality.• Diagnose and troubleshoot hardware and software issues remotely.• Assist users with operational guidance and best practices for machine use.• Support field technicians with technical information and troubleshooting steps.• Document and track issues using help desk software and problem management systems.• Follow established protocols and scripts to resolve common issues.• Escalate complex problems to appropriate internal teams when neces...