Customer Success Manager (H/F)

Job description

Company Description We are a dynamic and fast-growing startup in the HRTech industry, specializing in the development of Rise Up , a Learning Management System. Our platform revolutionizes the way organizations manage their training and development programs, with a strong emphasis on blended learning. With pillars such as personalization of learning and learning in the flow of work, Rise Up empowers our clients to deliver highly effective and engaging learning experiences. Job Description: Ensure the satisfaction and use of the platform by its customers portfolio Participation in pre-sales meetings to manage client expectations and timeline Follow his customers in the deployment phase Be the customer's ambassador within Rise Up Ensure proper reporting of customer KPIs in the Planhat tool Know how to manage and respond to crisis situations while maintaining CS Stay up to date with news and developments related to the Rise Up platform - Understand the expectations of its customers and ensure that the tool is configured to meet the needs identified during the kick off - Obtain a perfect knowledge of its customers and their needs and drive them in the use of the platform - Be responsib...