Remote Service Team Manager

Job description

Job Description: Remote Service Team Manager Hybrid – with monthly travel to Bupa Place, M50 Permanent: Salary – competitive + excellent benefits 40 hours per week We make health happen. Working in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day. Role Overview: Accountable for leading and owning Remote Service Team activities ensuring performance is optimised and clinical governance processes are adhered to. The role holder will support the Service Operations Manager to drive and improve operational performance across the service lines and ensure customers receive the highest standards of customer service and satisfaction. The role holder will take accountability for quality improvements and people management and will drive a culture of continuous improvement by reviewing demand, understanding customer’s needs (adults and children) and deliver process improvements. You’ll help us make health happen by: - Proactively supporting the Service Operations Manager in...